Thank you for submitting your request.

Someone will be in touch shortly to discuss your inquiry.

Thank you for your interest in joining the team.

Someone will be in touch shortly to discuss your application for the postion.

Position Overview:

Under minimal supervision, performs general clerical customer-service duties for the Inside Sales Department. Duties include answering telephone calls, data entry, invoicing and filing.  Ability to make decisions to match customer needs with appropriate resources. Assist in any clerical support functions as requested by Repcor Management.

Principal Duties and Responsibilities:

1. Manage incoming telephone calls, which includes, responding to standard inquiries, transfer calls to the appropriate individuals and the use of judgment and knowledge to provide accurate and timely and professional responses.
2. Demonstrate ability to accurately determine courses of action to process customer purchase orders based on manufacturers’ and customer requirements.
3. Utilize manufacturers’ websites/programs to accurately input and update customers’ orders.  Monitor sites for accuracy and up-to-date information.
4. Monitor and respond to various e-mail accounts in a timely manner.
5. Responsible for customer invoicing utilizing various websites and programs.
6. Assist with customer Return Material Authorizations.
7. Maintaining of records and managing archives.
8. Provide support to other staff members and departments as require.  Perform other clerical responsibilities as assigned.

Supervision Received:

Supervision is provided by the Customer Service Manager; position requires ability to perform with minimal supervision.

Supervision Exercised:

No direct reports.

Qualifications & Skills:

Education:  1-2 years of customer service experience.

Skills:  Experience performing general clerical functions and or customer service related functions. Must have professional telephone skills.  Strong organizational and time-management skills, including ability to handle multiple tasks simultaneously.  Working knowledge of all MS Office applications.   Ability to work independently.   Deals with confidential information and/or issues using discretion and judgement. Strong verbal and written command of the English language.

Job Description

Repcor is one of the most established and most vibrant companies in our field. We have a 30-year history and well established reputation in the Irrigation, Waterworks and Plumbing industries. Nonetheless our team has been growing rapidly and we are looking for a dynamic, team- and customer service- oriented person to add to our group. The ideal candidate will have construction related experience in a design/build environment. This person will be responsible for developing new business opportunities and managing relationships with contractors, engineers, developers, etc.

RESPONSIBILITIES:

• Identify and develop relationships with industry professionals to generate new business opportunities.
• Create and expand Repcor’s footprint within the specifier/developer community and build positive top of mind awareness.
• Research and analyze key economic factors that may influence market activity within specific niche markets or geographic areas.
• Attend trade shows and other associations’ meetings to stay abreast of market conditions, competition, and establish relationships with existing clients and prospects.
• Provide ongoing progress updates on new business development activities and other key indicators to the Repcor management team.
• Create sales proposals, drive the sales process and follow-up upon project completion to obtain market feedback.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Technical sales experience (preferably 3-5 years) in the plumbing/construction industry or related to it with a successful track record.
• Broad and strong business background with a reasonable working knowledge of project sales in construction industry.
• Proven ability to establish profitable relationships with decision makers at companies and organizations.
• Outstanding presentation and relationship building skills.
• Local travel is required. Limited overnight travel may be required (5%)
• Proficiency in MS Office

PREFERRED SKILLS:

Applicant should have excellent presentation and follow-up skills. Self-motivation, time management and
professionalism will be key for success in this position. Established relationships in the builder/developer market is
preferred. Product and system training will be provided as needed.

WE OFFER A COMPETITIVE BENEFIT PACKAGE THAT INCLUDES:

• Competitive salary and bonus plans
• Health insurance
• Medical insurance coverage
• Vehicle use reimbursement
• Paid vacation