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Job Description

Repcor offers a range of direct services to our customers on behalf of manufacturing partners. Services include price quoting, order processing and technical consultations.

We are currently looking for an experienced customer-service associate, who would Perform customer-service and administrative duties for the Repcor Inside Sales Department under minimal supervision. Our dynamic team is looking for someone who can coordinate customer inquiries, provide a significant level of specialized information and services on all brands represented by Repcor. The ability to make complex decisions to match client needs with appropriate resources is key. The ideal candidate would be able to independently handle office administrative duties including purchasing, reconciling accounts, manage freight cost and work as part of a team on a wide range of Repcor programs, projects, and special initiatives.

RESPONSIBILITIES:

• Serve as a source of information to customers, contractors and homeowners, requiring a broad knowledge of products, procedures, resources, and client needs. Manage incoming customer calls, which includes, in general, responding to standard and complex inquiries and use judgment and knowledge to provide accurate and timely responses.
• Use various manufacturers website/programs to input and update customers’ purchase orders.  Monitor sites for accuracy and up-to-date information.
• Demonstrate the ability to relay and apply technical expertise and product knowledge to accomplish expected results.
• Use logic and sound judgment in the use of resources, determining courses of action, and defining solutions to problems based on manufactures requirements.
• Monitor and respond to various e-mail accounts in a timely manner.
• Interact with the outside sales team, contributing information, procedures, and ideas, as well as keeping Management informed of key developments.
• Demonstrate ability to effectively modify approaches to tasks based upon current customer needs or changes to a situation.
• Independently prepare accurate price quotation correspondence to respond to external inquiries from customers and Repcor outside sales staff.  Compose, edit, and track such quotations, as well as keeping Management informed of key developments.
• Maintain various brand inventories, as required.
• Handle formal product quotations on specification products and works with the manufacturers on special pricing and product requirements.
• Preparation of customized product proposal packages for large projects in PowerPoint.

Qualifications & Skills:

• AA degree or minimum 3 years of work experience
• Experience working in the plumbing or waterworks industry.
• Strong interpersonal skills and ease with both telephone and in-person contacts.
• Strong organizational and time-management skills, including ability to handle multiple tasks simultaneously.
• Excellent working knowledge of MS Excel, Word and PowerPoint applications.

WE OFFER A COMPETITIVE BENEFIT PACKAGE THAT INCLUDES:

• Competitive salary and bonus plans
• Health insurance
• Retirement SEP IRA plan
• Paid vacation

Job Description

Repcor is one of the most established and most vibrant companies in our field. We have a 30-year history and well established reputation in the Irrigation, Waterworks and Plumbing industries. Nonetheless our team has been growing rapidly and we are looking for a dynamic, team- and customer service- oriented person to add to our group. The ideal candidate will have construction related experience in a design/build environment. This person will be responsible for developing new business opportunities and managing relationships with contractors, engineers, developers, etc.

RESPONSIBILITIES:

• Identify and develop relationships with industry professionals to generate new business opportunities.
• Create and expand Repcor’s footprint within the specifier/developer community and build positive top of mind awareness.
• Research and analyze key economic factors that may influence market activity within specific niche markets or geographic areas.
• Attend trade shows and other associations’ meetings to stay abreast of market conditions, competition, and establish relationships with existing clients and prospects.
• Provide ongoing progress updates on new business development activities and other key indicators to the Repcor management team.
• Create sales proposals, drive the sales process and follow-up upon project completion to obtain market feedback.

QUALIFICATIONS AND EDUCATION REQUIREMENTS:

• Technical sales experience (preferably 3-5 years) in the plumbing/construction industry or related to it with a successful track record.
• Broad and strong business background with a reasonable working knowledge of project sales in construction industry.
• Proven ability to establish profitable relationships with decision makers at companies and organizations.
• Outstanding presentation and relationship building skills.
• Local travel is required. Limited overnight travel may be required (5%)
• Proficiency in MS Office

PREFERRED SKILLS:

Applicant should have excellent presentation and follow-up skills. Self-motivation, time management and
professionalism will be key for success in this position. Established relationships in the builder/developer market is
preferred. Product and system training will be provided as needed.

WE OFFER A COMPETITIVE BENEFIT PACKAGE THAT INCLUDES:

• Competitive salary and bonus plans
• Health insurance
• Medical insurance coverage
• Vehicle use reimbursement
• Paid vacation