Position Overview:
Under minimal supervision, performs general clerical customer-service duties for the Inside Sales Department. Duties include answering telephone calls, data entry, invoicing and filing. Ability to make decisions to match customer needs with appropriate resources. Assist in any clerical support functions as requested by Repcor Management.
Principal Duties and Responsibilities:
- Manage incoming telephone calls, which includes, responding to standard inquiries, transfer calls to the appropriate individuals and the use of judgment and knowledge to provide accurate and timely and professional responses.
- Demonstrate ability to accurately determine courses of action to process customer purchase orders based on manufacturers’ and customer requirements.
- Utilize manufacturers’ websites/programs to accurately input and update customers’ orders. Monitor sites for accuracy and up-to-date information.
- Monitor and respond to various e-mail accounts in a timely manner.
- Responsible for customer invoicing utilizing various websites and programs.
- Assist with customer Return Material Authorizations.
- Maintaining of records and managing archives.
- Provide support to other staff members and departments as require. Perform other clerical responsibilities as assigned.
Supervision Received:
Supervision is provided by the Customer Service Manager; position requires ability to perform with minimal supervision.
Supervision Exercised:
No direct reports.
Qualifications & Skills:
Education: 1-2 years of customer service experience.
Skills: Experience performing general clerical functions and or customer service related functions. Must have professional telephone skills. Strong organizational and time-management skills, including ability to handle multiple tasks simultaneously. Working knowledge of all MS Office applications. Ability to work independently. Deals with confidential information and/or issues using discretion and judgement. Strong verbal and written command of the English language.
